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General FAQs

Who are Translated?

Translated is a human translation and localization service for text, software and web sites. The translations are done by native-speaker professional translators and never with automatic translation software.

How can I count the words in my document?

If the document is in Microsoft® Word® use the "Word Count" function in the Word® Tools menu, or you can use our word count tool. Just send us this number. Otherwise, if the document is in another format (printed, HTML, PHP, ASP, etc.) you can send us the file by e-mail or fax and we will count the words for you and quickly send you a quote.

What can you translate?

We translate from practically any electronic format, maintaining the exact format and layout of the original.

For web and software programs, we know that every single tag is essential to you, therefore we do not make these accessible to our translators and we apply strict control systems to verify their integrity.

Some of the formats in which we are able to translate include:

example formats
Office Desktop Publishing Web Software
Word Quark Xpress HTML and XHTML C, C++, C# and Java
PowerPoint FrameMaker
PHP, JSP, ASP, ASPX Perl, Python
Excel Illustrator
Javascript rc, ResX, exe
Access PageMaker
Ruby PO, Properties
Open Office InDesign User-defined XML User-defined XML
Plain Text Photoshop   MySQL, Postgres, Oracle
Autocad     Access, SQL Server, DB2
PDF     XLIFF

Can you translate my website?

Certainly, and we can work directly in the source code of your website. Upon request we can also put the website files online, ready for navigation.

Do you work with companies or private individuals?

Most of our requests come from companies, but we often work with private individuals and are happy to help them with their translation needs.

Is it possible to maintain the page layout?

We guarantee the document's original layout and format. Where possible, we work on the original document by writing over the text without changing the style and format.

Costs

How much does a translation cost?

The prices vary based on the length, difficulty and format of your texts. To give you an idea, to date our average price has been 0.11 USD per word (around 25 USD per standard page).

How can I obtain a free quote?

Delivery Dates and Turnaround Time

When will the job be delivered?

Obviously, this depends on the length. To give you an example, these are our average delivery times:

For rush jobs, you tell us when you need it!

Can you translate a 1,000-page manual in 5 days?

Normally, yes.

We can use up to 20 translators at the same time, and have managed projects that required an output of 50,000 words per day (approximately 200 pages per day)

Payments

How can I pay?

We accept the following methods of payment:

When do I need to pay?

Private individuals are asked to pay within 5 days of delivery of the translated document unless otherwise specified.
When you receive your translation you will also receive an invoice with all the information for making the payment. We normally request an advance payment for new customers with orders over 350 USD.

Guarantees

What guarantees do I have regarding quality?

First of all it is important to note that Translated works exclusively with native-speaker professional translators. Since we are Internet-based we have access to many more qualified translators than any traditional agency.

However, we offer two guarantees on quality. The first is explicit and is specified in the sales conditions.
The second is implicit but more convincing: payment is deferred. This means that you pay for the job only after you have seen it.

What guarantees do I have regarding deadlines?

Translated guarantees that deadlines will be respected.
Read the sales conditions for more details.

What procedures do you use for confidentiality?

You'll find this information on the confidentiality page.

How do I...

How can I send you a document?

If it is in electronic form use the online order procedure or send the document as an attachment to info@translated.net. If it is printed you can send it by fax, mail or courier.

Can I get an estimate for a printed document?

Just send us the document by fax to the number (+39) 06 233 200 102, specify the languages required and your billing and contact details (telephone numbers, e-mail, address, company details, etc.) and you will receive an estimate in less than six hours.

How can I send a file that is larger than 2.5 MB?

We accept e-mail files up to 5 megabytes. However, we can set up a very fast FTP access for sending and receiving bigger files.

Security

What is a secure server?

Secure server refers to the possibility of exchanging data between two computers using an encrypted connection.
Translated uses two secure servers for two different services:

Both servers use 128-bit encryption, which is the maximum degree of security possible at the present time.

Other

What is localization?

Localization (also known as L10n) is the process of modifying a product (software, website and relevant documentation) for an audience in a different country, culture, or region of the world. Localization is more than translation because it involves cultural adaptation and requires knowledge of the local culture.

3 Simple Ways to Count Words

If in doubt, estimate the word count as best you can and complete your order.
If the word count is different, we'll get in touch before starting.

1. Paste your text here

0 words

Note: You can attach the original document during the order process. We support over 100 file formats, delivering the translated file in the same file format and layout.

2. Microsoft Word™ word count

In recent versions the word count is indicated in the status bar at the bottom of the page. In previous versions, use the "Word count" function in the "Tools" menu.

3. Ask us for help

Use the contact form or call us .

If you're in a hurry to place your order, make a rough estimate of the word count and place your order: we'll get in touch before we start working if the word count is different.

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